Frequently Asked Questions

Is my package shipped safely to me?
Yes all shipments are sent via Canada Post. We ensure that the package is packaged discreetly with care and vacuumed sealed. This protects your purchase and your privacy.

When does my order ship out?
If we receive your order and Interac E-transfer by our 12pm MT cut off time, your order will be shipped the same business day. If we receive your order and payment after 12pm MT your order will be shipped on the next business day.

What are the shipping fee's charged?
Orders under $150 are charged a flat-rate of $15.  For any order over $150, the shipping is free. We ship our orders via Xpressport and we provide a tracking number via email for you once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.

If I haven't received my package what do I do?
If you don’t get your package after two days past the expected delivery date, contact us. We can do a trace with Canada Post. If there’s a trace done, Canada Post will do an investigation which may take 5 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later. If the package is deemed “unrecoverable,” we send you one replacement package which will be free of charge. We don’t offer refunds if the package arrives late due to postal issues. Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Please make sure you provide us with the correct shipping address. We do not return packages that have  an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). Customers order at their own risk if they do not request a signature required.

The tracking by Canada Post says “Successfully Delivered,” but I haven’t received my package from you.

There are two possible scenarios here:

  • The postal worker delivered the package to a wrong mailbox
  • The postal worker scanned the package as “successfully delivered,” but it’s actually delivered the next business day.

Canada Post says:
An investigation can be done by contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.

Areas that can be checked:

  • Community mail box
  • Around the location to see if the package was left in another location. The mail box should also be checked.

In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.